What happens if I refuse to submit documentation?
If you refuse to submit documentation, either for initial KYC verification or in regards to a request from our support or security staff, we reserve the right to restrict your account until we receive the information we have requested, or terminate your account at our discretion.
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Why have you asked me to submit more documentation?
Based on your activity or other factors, we may need to request more documentation. This allows us to ensure a safe and equitable playing environment for all. Not all players will need to submit more documents, but if you are requested to do so, it ...
What documents do I need to submit
We may be requesting different types of documents depending on the situation. Initial KYC verification requires a valid, unexpired State issued Driver's License or Identification Card. The electronic verification system we use relies on OCR to "read" ...
What information are you look for when I submit KYC?
For ID's, the following must be legible: Your full name Date of birth Expiration date The entire document Signature For Proof of Address: Your Full name Your current address Issue date (no older than 90 days)
How do I change my address after moving?
If you have recently moved, our Customer Support team can help you verify your address and get it updated on your account. Please submit a ticket and include one of the following documents: A recent Utility Bill A recent Bank Statement or other ...
As a resident of an prohibited jurisdiction, can I play while visiting a approved jurisdiction?
Yes, you can access our games and submit redemption requests while visiting an approved jurisdiction. The moment you return to a prohibited jurisdiction, you will be blocked from the platform again.