Cancelling a pending redemption
If you wish to cancel a pending redemption and have the Chips restored to your account, you may do so by navigating to the Store and selecting 'Transaction history'. If you experience any issues, simply contact
support@clubwptgold.com with your request.
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How do I redeem Chips?
Chips can be redeemed for cash prizes by visiting the Store and selecting 'Redeem Chips'. Go to the 'Buy' button at the top right corner of the screen. This will take you to the Store. Select 'Redeem Chips' from the menu on the left side of the page. ...
How much can I redeem at a time?
We are unable to change any redemption limits as they are set by the payment service providers. You may redeem up to $20,000 per transaction. Note: Florida and New York Residents can redeem up to $5,000 daily. Related articles for more information on ...
Redemption limit for New York and Florida residents
Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000. Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.
Why was my redemption declined?
Here are some of the more common reasons for a declined redemption: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...
Didn't receive my Redemption in my bank account
When you request an redemption to your bank, the funds are usually credited within 3-5 business days after we approve your request. If you still haven't received the expected funds after this time frame has elapsed, please check to ensure the bank ...