How do I take a screen shot?

How do I take a screen shot?

Whenever you experience an issue on the platform, it's always helpful if you could provide a screenshot of what you see happening.

Here are the instructions for taking a screen capture on iOS, Android, Windows, and Mac:

📱 iOS 
  1. For iPhones with Face ID:
    • Press the Side button and the Volume Up button simultaneously.
    • Release both buttons quickly.
    • A thumbnail will appear in the lower-left corner. Tap it to edit or share, or swipe left to dismiss it.
  2. For iPhones with Touch ID:
    • Press the Home button and the Side button (or Top button on older models) simultaneously.
    • Release both buttons quickly.
    • A thumbnail will appear in the lower-left corner. Tap it to edit or share, or swipe left to dismiss it.
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📱 Android
  1. General Method:
    • Press the Power button and the Volume Down button simultaneously.
    • Hold them for a couple of seconds until you see a flash or hear a shutter sound.
    • The screenshot will be saved in your Photos or Gallery app under the "Screenshots" album.
  2. Alternative Methods:
    • On some devices, you can swipe down from the top of the screen and tap the Screenshot button in the Quick Settings menu.
    • On Samsung devices, you can use a palm swipe gesture or the S Pen to take a screenshot.
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💻 Window
  1. Using Keyboard Shortcuts:
    • Full Screen: Press Windows Key + Print Screen. The screenshot will be saved in the "Screenshots" folder inside the "Pictures" folder.
    • Active Window: Press Alt + Print Screen. This copies the screenshot to the clipboard, and you can paste it into an application like Paint or Word.
    • Snipping Tool: Press Windows Key + Shift + S to open the Snipping Tool. Select the area you want to capture, and the screenshot will be copied to the clipboard.
  2. Using Snipping Tool:
    • Open the Snipping Tool from the Start menu.
    • Click New and select the area you want to capture.
    • Save the screenshot using the disk icon.
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💻 Mac
  1. Entire Screen:
    • Press Shift + Command (⌘) + 3.
    • The screenshot will be saved to your desktop.
  2. Portion of the Screen:
    • Press Shift + Command (⌘) + 4.
    • Drag the crosshair to select the area you want to capture.
    • Release the mouse or trackpad button to take the screenshot.
  3. Window or Menu:
    • Press Shift + Command (⌘) + 4, then press the Space bar.
    • Click the window or menu to capture it

Please attach and send your screenshot along with your question or issue when submitting a ticket to Customer Support.

If you wanted to provide a screen recording as well, please see the article below:
  1. How do I take a screen recording?