How to fix access restrictions due to blocked software
Resolve access restrictions errors due to blocked software
If you are experiencing access errors like the one shown below, this is due to the presence of prohibited software running on your device. Our platform requires a secure environment to ensure fair play and accurate geolocation verification.
Prohibited Software Categories
The following types of tools are prohibited while our platform is active:
External Access & Identity
VPN & Location Masking: VPNs, proxies, or software designed to hide or spoof your physical location.
Remote Desktop & Screen Sharing: Tools like TeamViewer or AnyDesk that allow remote access or screen viewing.
Automated & Artificial Intelligence
Bots: Tools that play without human intervention.
Auto-folders: Scripts that automatically fold hands.
Bet Randomizers: Tools automating bet sizing/timing.
Hotkey/Macro-creators: Third-party tools simulating actions.
Real-Time Assistance (RTA) & Strategy
Real-Time Advice: Services offering live advice on game actions.
Reference Material: Charts, range matrices, or strategy aids.
Equity & Range Tools: Equity calculators or simulators.
Data & Interface Manipulation
Heads-Up Displays (HUDs): Software overlaying player stats.
Data Mining & Scraping: Tools scraping hand history or profiles.
Collusion Software: Services facilitating sharing of hole card data.
Table Selection Tools: Software automating ring game selection.
General Troubleshooting Steps
If you are blocked, follow these steps to clear your system:
Disable or uninstall the prohibited software and restart your device.
Wait at least 2 minutes, re-start your browser or desktop app and attempt to login again.
Example - Disabling Chrome Remote Desktop:
Stop Remote Connections: Open Google Chrome and navigate to https://remotedesktop.google.com/access. Locate your computer under "This device" or "Remote Access", click the Trash Can icon (or "Disable remote connections"), and confirm your choice.
Disable or Remove the Extension: Click the "Three Dots" menu in Chrome, go to "Extensions" > "Manage Extensions", locate "Chrome Remote Desktop", and toggle the switch to "Off" or click "Remove".
Uninstall Host Software:
Windows: Press "Windows Key + I" > "Apps" > "Installed Apps". Search for "Chrome Remote Desktop Host", click the three dots, and select "Uninstall".
Mac: Open "Finder" > "Applications". Find the "Chrome Remote Desktop Host Uninstaller" app, open it, and follow the prompts to remove the software.
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