How Crypto Redemptions Work

When you make a purchase using crypto, you must redeem through the same crypto method before using any other redemption method. The same applies to purchases made via bank methods (e.g. ACH). Redemptions must use the same bank method before other redemption methods. Once all your purchases are fully matched with redemptions, any future redemptions can be redeemed however you choose.

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How Your Balance Is Organized

Think of your purchases as going into separate containers. Each container must be cleared through it's matching method before others redemption methods become available.

Bank Purchases Container
Purchases paid via bank methods are in the bank purchases container and can only be emptied by redeeming through the same bank method to clear this container.
Includes: ACH, Credit/Debit, Interac, Apple Pay, Google Pay

Crypto Purchases Container
Purchases paid via crypto are in the crypto purchases container and can only be emptied by redeeming through the same crypto to clear this container. Each cryptocurrency coin (e.g. BTC and USDT) is tracked separately and have their own containers.

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Frequently Asked Questions

Q: Why is a redemption method greyed out?

A: It means you have a purchase that still needs to be cleared through its original method first. Each purchase must be redeemed through the method it was made with before other options become available.

Example: You made a $100 purchase using crypto and want to redeem $200 via bank. The bank option will be greyed out until you redeem $100 through crypto first. Once that's cleared, the rest can be redeemed via bank or crypto.

Q: Why can't I redeem my full balance at once?

A: When you have payments for purchases from more than one method, redemptions need to go through each method. Therefore, the redeemable amount per method is limited to what you originally purchased via that method until each of those containers are cleared.

Example: You have a $280 balance ($100 from bank, $100 from crypto, $80 in winnings). When redeeming via bank, you can only take out $100 right now. Redeem that, then your crypto container opens. After the crypto container is emptied (i.e. $100 was redeemed via crypto), the remaining winnings can be redeemed via any method.

Q: What if my crypto amount is too small to redeem?

A: There is a minimum amount for crypto redemptions. If your remaining crypto purchase balance is below that minimum, you can only redeem it if you're redeeming the exact amount left in that container. This ensures you're never stuck with a balance you can't access.

Example: The minimum crypto redemption is $25, but your remaining crypto container has $18. You can still redeem that $18 because it clears the container completely.

Q: Do my winnings have redemption rules?

A: No. Winnings, freeroll prizes, and bonuses don't go into any container. Once all your purchase containers are cleared (back to $0), your remaining balance, including all winnings, can be redeemed using any method you choose.

Q: What if I only purchased with one method?

A: If you only have one purchase container (say, only crypto), then you can redeem your entire balance through that method: purchases, winnings, everything. There's nothing else to clear first.

Q: I purchased with BTC and USDT. Are those separate?

A: Yes. Each cryptocurrency coin has its own container. A BTC purchase needs to be redeemed via BTC, and a USDT purchase via USDT. They don't mix even though they're both crypto.

Q: Do I have to clear one container before the other?

A: No. There is no required order. You choose which container to clear first. The only rule is that each purchase must go back through its matching method before other redemption methods are available.

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Step-by-Step Example

Here's how it works in practice:

1. You make a purchase in the amount of $100 from your bank and $100 in USDT
Each purchase goes into its own container.

• Bank container: $100

• USDT container: $100

2. You win $80 playing
Your balance goes up to $280, but the containers stay the same, winnings are separate.

• Bank container: $100

• USDT container: $100

• Winnings: $80 (not in any container)

3. You redeem $100 via bank
This empties your bank container. You can't redeem more than $100 via bank while your USDT container still needs to be cleared

• Bank container: $0 ✓

• USDT container: $100

• Remaining balance: $180

4. You try to redeem again
Bank methods are greyed out. Your only remaining container is USDT, so that's where the next redemption needs to go.

5. You redeem via USDT
You can take out as little as $100 to just clear the USDT container, or go up to $180 to also redeem your $80 in winnings. Since USDT is your only remaining container, any winnings can be included in the same redemption. It's your call.

• Bank container: $0 ✓

• USDT container: $0 ✓

6. You win a $200 freeroll
Both containers are at $0. There are no purchase balances to match, so you can redeem this $200 (after play through) using any method you want: bank or crypto, your choice.

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Quick Reference

• Purchased with crypto? That portion redeems via the same crypto coin.

• Purchased via bank? That portion redeems via a bank method (ACH, Credit/Debit, Interac, Apple Pay, Google Pay).

• Only one purchase method? You can redeem your entire balance through it.

• All containers cleared? Use any method you like, no restrictions.

• No required order. You choose which container to clear first.

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Still have questions? Contact our support team and we'll help sort it out.