General Info
Important update for Arizona customers
We are incredibly grateful for our Arizona community, which makes this announcement especially difficult to share. As part of changes to our operations in response to state regulatory action, ClubWPT Gold will be winding down services in Arizona. ...
Crypto Purchases FAQ
Purchasing with Cryptocurrencies Overview Eligible customers now have early access to pay for Hand Analysis packages using cryptocurrency. If you qualify, you will have received an email with further details. Supported currencies include: Bitcoin ...
How to fix access restrictions due to blocked software
Resolve access restrictions errors due to blocked software If you are experiencing access errors like the one shown below, this is due to the presence of prohibited software running on your device. Our platform requires a secure environment to ensure ...
Prohibited Tools
The following types of tools/software are prohibited: External Access & Identity VPN & Location Masking: Use of Virtual Private Networks (VPNs), proxies, rooted devices or any software designed to hide or spoof your actual physical location. Remote ...
Updating the ClubWPT Gold Desktop App
How do I update the ClubWPT Gold Desktop App? To ensure the best experience and access to all games, ClubWPT Gold requires the most up-to-date version of the Desktop App. If you're on an older version, you'll need to update before you can continue ...
Attention: Tennessee customers
Due to legislation that has taken effect in Tennessee as of May 22, 2026, access to ClubWPT Gold is restricted for customers located within the state. At all times, you may complete your chip redemption by accessing your account from a permitted ...
How to Fix Blocked Location Permissions
How to Fix Blocked Location Permissions If you previously clicked "Block" or "Don't Allow," or forgot to select "Remember this decision" / "Allow while visiting this site," your browser will keep blocking location access and you will see the ...
Crypto Redemptions FAQ
How Crypto Redemptions Work When you make a purchase using crypto, you must redeem through the same crypto method before using any other redemption method. The same applies to purchases made via bank methods (e.g. ACH). Redemptions must use the same ...
How to Enable Location Permissions
How to Enable Location Permissions Location access is required to keep your session active. Make sure your browser is up-to-date, that you are not using any prohibited tools, then follow the steps for your device below. Getting a location error? ...
What is the minimum age to play on ClubWPT Gold?
The minimum age to play at ClubWPT Gold is 18 years. What if I'm under the age of 18? If you are not quite 18 yet, we ask you to wait until you are of age to participate in gaming on our site. Once you turn 18, you are free to join our site by ...
California Game Days FAQ
Your Chip balance is safe, and you can continue playing for Chips at ClubWPT Gold. What is different on the ClubWPT Gold platform for California users? There are California Game Days, which let you test the skills you've developed using our training ...
Updating Your Registered Phone Number
Why Your Phone Number Matters Your mobile phone number is an essential part of the sign-in process. It’s used to deliver your One Time Password (OTP), which ensures secure access to your account. If you lose access to your registered phone ...
GoldMember Subscription FAQ
What is the GoldMember subscription? GoldMember is a monthly subscription that bundles poker training with Hand Analysis, and it also comes with free bonus chips. We’ve introduced this feature so that players who want structured training can get it ...
Attention Canadian Players: Read Here
ClubWPT Gold is open to Canadian Players! Welcome Canadian Players! You can now enjoy the ClubWPT Gold's ring games, tournaments, and daily freerolls. Interac Purchases on ClubWPT Gold Please ensure you have verified your email in the "Profile" ...
Becoming an affiliate
If you are interested in becoming an affiliate, please let us know by submitting a ticket and we will forward your interest to the appropriate team for future consideration.
Filing a complaint
We hope that you are happy with our product and services, however we understand that misunderstandings can arise. Our customer service team is empowered to resolve most complaints, but you have the right to have your issue escalated for supervisory ...
Available support languages
Since we are exclusively serving residents of the United States, we are currently only offering support in English. However, we will do our best to respond to inquiries from other languages when possible.
What games are offered on ClubWPTGold?
ClubWPT Gold offers No Limit Texas Hold'em (NLHE) in the form of ring games and tournaments. We're excited to announce we have now released Pot Limit Omaha (PLO) as well and it is available to play! You can access the two games through the tabs at ...
Who is eligible to play on ClubWPT Gold?
ClubWPT Gold Availability Available in all U.S. states except: Arizona Washington New Jersey Louisiana Connecticut Michigan Montana Tennessee Available in all Canadian provinces except: Quebec Players must be located in an approved region and aged ...
How do I sign-up for ClubWPT Gold?
Simply visit clubwptgold.com and enter your mobile number and promo code (optional). You’ll be asked to confirm your mobile number using the one-time passcode (OTP) that is sent to your phone via SMS message. Input the 6-digit verification code that ...